At Foot Balance Technology, we are dedicated to protecting your privacy in accordance with the National Privacy Principles of the Privacy Act 1988. This policy outlines how we handle your personal information.

What Personal Information We Collect

We may collect and store the following types of information:

• Name, address, and contact details (phone number, email)
• Date of birth
• Occupation
• Health-related information
• General Practitioner details
• Information about referring doctors or allied health practitioners
• Religious beliefs or affiliations (if relevant)
• Records of transactions related to our services
• Any additional information you provide
• Responses from patient surveys

We securely destroy or de-identify personal information once it is no longer needed for legal obligations.

How We Use Your Personal Information

Your information may be used for:

• Providing pedorthic care and related services
• Assisting your healthcare team (doctors, nurses, allied health professionals) in delivering appropriate treatment
• Addressing queries or requests
• Internal administration and business management
• Processing funding applications or claims
• Sharing relevant details with healthcare professionals involved in your care
• Supplying data to government agencies (both identified and de-identified) as required by law

With your explicit consent, we may also use your information for:

• Research and development purposes
• Planning and enhancing services
• Informing you about promotional offers and events
• Marketing communications

We disclose personal information to third parties only on a confidential basis for necessary business operations, such as data processing and mailing. You may opt out of non-essential communications at any time.

Data Storage and Security

We store personal information:

• In paper-based files within secure storage facilities
• In electronic formats within a protected digital environment

Access to medical records is strictly controlled and limited to relevant health professionals involved in your care.

Access and Correction

You have the right to request access to the personal information we hold about you, without needing to provide a reason. We will offer suitable methods for you to access your information (e.g., mail or in-person).

If you believe any personal details we hold are incorrect or outdated, you can request amendments. We will review your request and update the information if necessary. If we do not agree with the requested change, we will note your disagreement.

For questions, feedback, or complaints regarding our privacy policy or information management, please contact:

ATTENTION: Director
Foot Balance Technology
19/1A Ashley Lane, Westmead 2145

Phone: 1300246328
Email: info@footbalancetech.com.au

Website Privacy

You can browse our website without disclosing your identity or personal information. However, there may be occasions where you provide personal details, such as when requesting an appointment.

Any information you provide will be used solely for its intended purpose and will not be shared or sold to third parties.

We collect anonymous data during website visits to enhance our services, such as tracking traffic levels and visitor origin. This data remains anonymous.

Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small data files that may be stored on your device. You can disable cookies through your browser settings if you prefer not to use them.

Additional Information

The terms "personal information" and "health information" in this policy are defined as per the Privacy Act. Foot Balance Technology Pty Ltd is responsible for implementing this policy.

This policy is effective as of and may be revised periodically. While we aim to adhere to this policy, there may be instances where we need to act outside its terms in accordance with your legal rights under the Privacy Act or other applicable legislation.

For more details, please visit The Office of the Privacy Commissioner.